Job Posting – Program Manager, Tygart Valley United Way

Position Title: Program Manager- Financial Stability  

Reports to: Community Impact Director  

Under the general supervision of the Community Impact Director, this position is responsible for  programming relating to Financial Stability, including West Virginia 211 and VITA. 

Essential Functions 

VITA Tax Program 

• Leads strategy and design of United Way’s free tax preparation efforts, leveraging virtual  strategies and working to break down barriers for community members in accessing  services. 

• Designs, plans, manages, evaluates, and improves all elements of United Way’s  VITA/EITC program; mobilizes community partners and oversees volunteers; and serves  as a liaison between United Way and community partners, funders, and customers. 

• Executes marketing and outreach efforts, ensures compliance with all IRS VITA  Program policies; recruits, trains and supervises operational and volunteer activities at  multiple tax sites during tax season; produces internal and external program reports. 

• Develops and implements a multi-year plan to increase the impact and sustainability of  financial stability programs and makes recommendations about future financial stability  programs and investments. 

• Develops innovative strategies to increase uptake of free tax preparation services,  particularly for BIPOC communities, and improve quality of services provided 

WV 211 

• Coordinates the Tygart Valley United Way’s Information & Referral program and  provides effective service to clients. 

• Responsible during business hours for taking all information and referral calls through  211 or the United Way office. 

• Manages the information technology aspects of the WV 211 service including the iCarol  database, publications, and an internet presence. 

• Manages the process of keeping agency information up to date by contacting agencies  as needed for current information. 

• At all times, respect the confidentiality of all parties accessing WV 211 services. • Assist with marketing and outreach activities for WV 211 services. 

• Assists in organizing program participation in community events to promote WV 211  services and heighten the presence of United Way in the community. 

Direct Service Financial Support Programs 

• Design and implementation of United Way’s direct service support programs, including  Family Fund programs through the CDBG program.

Designs, plans, manages, evaluates, and improves all elements of United Way’s Family  Fund programs; working with Community Impact Director and municipality contacts to  ensure all reporting and outputs are in place. 

• Executes marketing and outreach efforts, ensures compliance with all state and federal  regulations.  

• Develop materials and program policies; recruits, trains and supervises operational and  volunteer activities; produces internal and external program reports. 

• Develops and implements a multi-year plan to increase the impact and sustainability of  financial stability programs and makes recommendations about future financial stability  programs and investments. 

• Develops reporting functions to ensure all reporting requirements are met through the  municipality partners, state development office, and federal agencies. 

Other Activities 

• Actively participates in efforts to reduce racial disparities and systems of oppression. • Assist with United Way events and activities, including campaign, etc.  • Other duties as assigned by supervisor or CEO. 

Knowledge/Skills Required 

• Must have strong writing and public speaking skills, strong interpersonal skills working  with groups and individuals. Strong organizational and time management skills. • Experience providing supervision to staff and volunteers. 

• Ability to respond effectively to the most sensitive inquiries or complaints/ability to  consult with clients and partners. 

• Effectively work in a team-based environment. 

Job Type 

• Full-time, Exempt  

Salary 

• $36,000 per year 

Benefits 

• Three weeks of paid Personal Time Off (PTO) 

• $300/month toward healthcare coverage if needed through our plan with Highmark  BCBS of West Virginia 

• Voluntary benefits, including dental, life, vision, retirement through our plans with  Equitable and Colonial Life 

Ways to Apply 

Apply on Indeed.com 

• Send your resume and cover letter to brett@tvunitedway.org

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